Driving schools
What can I do in case of problems with the software or hardware?
Please contact us immediately via WhatsApp chat in the Yaak app or email to support@yaak.ai.
How do I start the simulator?
1. Turn on the simulator. 2. Switch on the steering wheel. 3. Start the computer. 4. Sit in the simulator and put on the VR headset. 5. Switch on the VR headset by pressing and holding the on/off swi…
Where can I see if and which simulator lessons my student has completed?
Completed (i.e. fully completed) simulator hours will be listed separately in the drive list of your Yaak app under the respective student profile. It is done this way to avoid confusing simulation l…
When do I have to recalibrate the VR headset?
At the start of each simulator ride, the headset must be briefly calibrated by the student ( see here ). During calibration, the environment is displayed in the VR goggles for better orientation, as…
Do I have to turn off the simulator in the evening?
Yes, please turn off the simulator after every working day. This ensures that the simulation can automatically check for new updates when starting.
How do I turn off the simulator?
1. Press the button to shut down the computer. 2. Turn the steering wheel off. 3. Turn the simulator off. 4. Turn off the VR headset by holding the on/off switch for a long time.
My student can't keep going. How do I finish the current drive?
The current drive can be ended at any time with the student app. After the timer expires due to inactivity, the drive will end automatically.
I can't finish the current drive. How can I restart the simulation?
Use the keyboard shortcut FN+P to end the simulation. Start the simulation with the "Yaak Launcher" shortcut. Alternatively, the simulation can be closed with "Alt + F4" at any time. After that, it w…
The simulation has crashed. How do I restart it?
If the simulation crashes, restart the simulation with the "Yaak Launcher" desktop shortcut. If the simulation crashes again, restart the computer. If your problem persists, please contact us immedia…
My student can't start a ride, the "drive" button is greyed out.
This either means that the simulator is not yet ready (or switched off), or the student in question has not yet been unlocked by us. Make sure that the simulator has been started and that there is an…
How can I grant technical support remote access to the simulator?
What does remote access mean?. In some cases, our technical support may need to get direct access to the simulation PC in order to solve a problem as efficiently as possible. For this purpose, a remo…
Setting up the simulator
The simulator should be set up indoors, and out of direct sunlight as direct sunlight can impair the function of the hand-tracking, and can also damage the screens built into the headset.
