Hey there! How can we help?

Welcome!

When will I get my car?

When can I get started?

How do I get access to the Admin Tool?

Which operating systems (OS) are supported?

How do I create new accounts?

I am interested in the Yaak system, but I am not yet a customer. How can I reach you?

How can I report problems?

How do I take a screenshot?

My question is not listed, what can I do?

App overview: Flow

App overview: Student profiles

App overview: Your profile

Common error messages and notifications

How do I start a student drive?

Can I also use the app to document manual transmission drives?

Why can the student be seen in the app, but I can't select them?

How can I continue a driving lesson in the app?

How do I select my vehicle for a drive?

Why is my vehicle not visible in the list?

Why can't I start a "non-Yaak car drive"?

Why can't I start a new drive?

Is there a maximum length for drives?

I want to do a driving lesson without a specific topic: how do I do that?

What does the "bookmark" button do in the annotation screen?

How do I document errors while driving?

How do I finish and rate a trip?

Why can't I finish my current drive?

Drive summary: Overview

Drive summary: Driving mistakes and bookmarks

Drive summary: 360º videos

Drive summary: Settings

What are Curriculum Items or "correlated curriculum topics"?

I can't see my drive I just completed in the app; When is the drive data available for review?

Why do I not see driving mistakes in the summary that I marked during my drive?

How can I share videos with my students?

Why don't I see a way to share videos in my app?

How can I see if I have shared videos of a particular drive?

How can I make sure a shared video has been viewed?

I don't have VR simulator yet? How can I get one from Yaak?

When is my Yaak simulator coming?

How does the onsite setup of my simulator work?

Do I have to update the simulator software regularly?

Which simulator hardware is supported by Yaak VR?

What can I do in case of problems with the software or hardware?

How do I start the simulator?

Where can I see if and which simulator lessons my student has completed?

When do I have to recalibrate the VR headset?

Do I have to turn off the simulator in the evening?

How do I turn off the simulator?

My student can't keep going. How do I finish the current drive?

I can't finish the current drive. How can I restart the simulation?

The simulation has crashed. How do I restart it?

My student can't start a ride, the "drive" button is greyed out.

How can I grant technical support remote access to the simulator?

Setting up the simulator

How can I have my account unlocked for simulator hours?

How do I start a simulator drive?

How do I end a simulator drive?

Can I pause or cancel a simulator drive?

Can I see which drives I have already completed?

Which drives are available in the simulator?

What is there to consider when using the VR headset?

What else is there to consider when using the simulator?

What languages does the Yaak simulator support?

My driving school does not have a VR simulator from Yaak. What can I do?

How can I give you feedback or suggestions for improvement?

What does "lesson" mean in the VR simulation?

What lessons are currently available?

Which city drives are currently available?

What is a "city drive"?

Is a city drive a 1:1 copy of the real city?

What are dangerous situations (scenarios)?

VR sickness/nausea

Remember to take breaks!

Correct seat adjustment

Returning the VR headset

VR headset calibration

I'm stuck: All that is visible is a screen that tells me to put on the seatbelt, adjust the seat, put on the headset and look straight ahead.

My 3D hands disappear from time to time.

My 3D hands don't touch the steering wheel, even though I am touching it.

I don't see anything in the headset, everything is black.

My head movements are not recorded properly.