Common error messages and notifications

Abby Legge Updated by Abby Legge

Error: "No internet connection"
"Please check your internet connection. This is necessary to record trips and transmit driving data."

This means that your mobile phone has no or insufficient Internet connection. Functions of the app and recording may not be available. Please make sure that you have enough data in your tariff, and that the connection is stable. You should also be in an open space. In parking garages or tunnels, the connection can often be interrupted.

If the problem persists after changing location, try closing and restarting the app.
Error: "Vehicle status not synchronized"
"An internal error has occurred. Please restart the vehicle and contact support if the problem persists."

"No new trip could be started. Please try again later."

The Yaak hardware has lost its communication with the car. Please turn off the car and wait 1-2 minutes so that the hardware can be completely shut down. Then start the vehicle again, and wait a few minutes for the hardware to start up. Then, open the app.
Error: "Vehicle not available"
"Your vehicle seems to be offline. Make sure you are connected to the Internet and try again."

The vehicle cannot connect to the internet at the moment. Make sure you are in an open space, and change your location for better reception.
Error: "Active drive currently in progress"
"There is already an active drive with this user."

You can only have one active drive per driving instructor and vehicle at the same time. Make sure that your last ride was completed correctly by selecting "End Ride" in the Yaak app.
Error: "Network error"
The system has detected a network error. This should be solvable by restarting the car. Make sure you are in an open space, and change your location for better reception.
Error: "Client error"
The app has detected a problem. Please close the app completely, and restart it.
Error: "Drive cannot be started"
"The trip cannot be started because we cannot determine the location over the phone. Please exit drive mode and make sure that the location authorization is activated."

This will be displayed to you if you try to start a drive with a non-Yaak vehicle, and you have not enabled location sharing via the app. Please go to your phone settings and enable location permissions to start a drive.
Error: "Vehicle list cannot be displayed"
"Please exit drive mode and try again later. If the problem persists, contact customer support."

An unexpected error has occurred in the system. First, try restarting the app. If this does not help, please restart the vehicle and give the computer 1-2 minutes to shut down and start up again.

If the problem persists, please contact support via email (support@yaak.ai), or via WhatsApp from the settings in the Yaak app.
Error: "Hardware error"
"Please restart the vehicle and thus the Yaak hardware. If the error persists, contact our support."

An unexpected error has occurred in the system. Please restart the vehicle again, and give the computer 1-2 minutes each to shut down and start up again.

If the problem persists, please contact support via email (support@yaak.ai), or via WhatsApp from the settings in the Yaak app.
Error: "Something went wrong"
"Please restart the app and try again. If the problem persists, please contact support."

An unexpected error has occurred in the system. Please force quit the app and restart it.

If the problem persists, please contact support via email (support@yaak.ai), or via WhatsApp from the settings in the Yaak app.
Error: "URL could not be opened"
This appears when there are problems with your browser when you try to open our knowledge base/FAQs from the app. Please check your browser settings.
Error: "Driving student data could not be loaded. Please try again later."
This appears if your phone does not have an internet connection, and therefore we cannot load student data. Make sure you are connected to the internet with a mobile network or via Wi-Fi and try again.

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