First steps
Welcome!
Here you will find information on all topics related to the Yaak products and their use. Our customer support is there for you Monday to Friday, 08:00 to 20:00. The best way to reach us is via WhatsA…
When will I get my car?
You should have received an approximate delivery date in one of the contract discussions. As soon as we know when we can convert and deliver your car, we will send you a message by email. If you have…
When can I get started?
As soon as we have delivered the car, you are ready to go. We have already taken care of all vehicle modifications, papers, and registrations for you, so you are welcome to take a few test drives to…
How do I get access to the Admin Tool?
You will get access to the Admin Tool from one of our employees at the on-site onboarding meeting. When you get your first car, we will contact you in good time to find an appointment for the introdu…
Which operating systems (OS) are supported?
The minimum requirements for the operating system are: Android 10 or higher. iOS 12 or higher. Besides these, we cannot guarantee that the app can be installed or operated without errors. In addition…
How do I create new accounts?
First open school.yaak.ai on your desktop. In the left tab, select the type of account you want to create (driving instructors or driving students) and enter the required data after clicking on "Add…
I am interested in the Yaak system, but I am not yet a customer. How can I reach you?
Please send us an email at hello@yaak.ai. We will get back to you as soon as possible!
How can I report problems?
If you have a problem and need support, write to us at support@yaak.ai , or open the "Contact" page in your user profile via the Yaak app to reach us via WhatsApp. Please give us as many details as p…
How do I take a screenshot?
Screenshots can significantly help us to solve a problem that has occurred. For Android devices, the power button and the volume down button must be pressed at the same time. More information can be…
My question is not listed, what can I do?
We're sorry about that. We take your feedback very seriously and we will constantly expand our FAQs to include missing concerns. Please send us an e-mail at support@yaak.ai or open the "Contact" page…
